Account and Order Data
VPNTL accounts can be created with a username and password, without an email address. The account creation process does not require an email address, and one is not required to activate a subscription. Data needed to verify the username, account identifier, and password is used to enable login, identify subscription ownership, and maintain account status. Please do not include unnecessary personal information in your username.
Order records include the selected plan, payment amount, payment status, and transaction reference. They are used to confirm payment, deliver subscriptions, verify data allowances, and process refunds. When users submit a support ticket, its text and any attachments they choose to provide are used to address the issue. Please share only information needed to investigate the matter, and do not submit passwords, complete subscription links, or sensitive payment credentials.
Anonymous No-Logs Policy
VPNTL follows an anonymous no-logs policy. It does not record which websites users access through the subscription service or retain browsing content, lists of destinations, or connection histories that could be used to trace individual activity. Website analytics are separate from network activity on the subscription service; the former should not be understood as records of the latter.
Temporary connection state needed to establish and maintain a connection is used only to operate the current service and is not retained as a persistent connection log. Cumulative usage maintained to enforce plan data rules is billing data and does not include details of websites visited. The no-logs policy describes data handling practices; it does not mean that account data, order records, or support tickets submitted by users are not retained.
Website Analytics and Browser Storage
Analytics on the marketing website help us understand page visits, entry-point clicks, and page errors so we can improve content and the user experience. They are limited to website interactions and do not extend to other services users access through international routes. Support ticket text, passwords, and subscription credentials should not be included in website analytics.
Cookies and local storage may be used to save login status, language preferences, and essential page settings. Login credentials are used to verify account identity with the panel and should not be kept on shared devices for extended periods. After logging out, you can clear this website's stored data in your browser settings; doing so may require you to log in again or restore your preferences. Clearing browser data does not also delete order records stored on the server.
Payments and Necessary Data Sharing
This service supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service, whose own privacy notice governs its data handling. VPNTL uses payment results and transaction references to verify orders and does not ask users to submit login passwords for third-party payment accounts.
Related data is processed only as necessary to deliver the service, handle user requests, verify transactions, or meet applicable legal obligations. When data is shared with a third party, only information required for that step is provided. Transaction data retained by a payment service is managed by that service; a data deletion request to this website does not replace a request to the payment service.
Data Retention and Deletion Requests
Account information is retained while the account is in use. Order and necessary verification records are retained as needed to provide the service, handle refund disputes, and meet applicable legal requirements. Support tickets and website analytics are deleted or de-identified once their relevant purposes have ended. This policy does not set an unconfirmed, universal retention period, and these retention practices do not create connection histories.
Users can sign in to the panel and submit a request to access, correct, or delete account-related data through the support ticket portal. Please specify the scope of the request. Account ownership must be verified before processing. Deletion may affect login and subscription use. If data must still be retained or processed by law or to handle an open order, the reason and scope will be explained. A deletion request is not automatically a refund request; see the Terms of Service for refund rules.
Policy Updates and Privacy Questions
When this policy changes, the updated content will be published on this page and the last-updated month will be revised. Material changes to processing purposes, data categories, or user rights will be communicated through the website or user panel, and consent will be obtained when required by applicable law.
If you have questions about this policy, data retention, or deletion requests, submit a support ticket through the user panel. Identify the relevant page or order and describe the specific issue; provide only the information needed to verify and process the request. When using other services, please also review their own privacy policies.